Privacy Policy
Last updated: January 2025
Introduction
At BookMate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered healthcare appointment management service.
Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and practice details when you sign up for our waitlist or use our services. We also collect appointment data, patient booking information (with your patients' consent), and usage analytics to improve our service.
How We Use Your Information
We use the information we collect to: provide and maintain our appointment booking service; send appointment reminders via WhatsApp; improve and personalise your experience; communicate with you about updates, features, and support; analyse usage patterns to enhance our AI capabilities; and comply with legal obligations.
Data Security
We implement industry-standard security measures to protect your data. All data is encrypted in transit and at rest. We use secure cloud infrastructure and regularly audit our security practices. However, no method of transmission over the Internet is 100% secure.
Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist in operating our service (such as cloud hosting and WhatsApp Business API), but only under strict confidentiality agreements. We may also disclose information if required by law.
Patient Data
We understand the sensitive nature of healthcare data. Patient information is processed in accordance with applicable healthcare data protection regulations, including GDPR. We act as a data processor on your behalf, and you remain the data controller for your patients' information.
Your Rights
You have the right to access, correct, or delete your personal information. You can request a copy of your data or ask us to stop processing it. To exercise these rights, please contact us at privacy@bookmate.health.
Cookies and Tracking
We use essential cookies to ensure our website functions properly. We may use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us via WhatsApp.+44 7843 855116